Please ensure the following URL's are accessible via your Firewall:
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- api2.casablanca.ai
- api.casablanca.ai
- data.casablanca.ai

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Casablanca enables authentic video calls. Our purely software-based solution creates digital eye contact in real time to create a natural face-to-face conversation experience. We use GAN technology to not only keep the gaze on the person opposite (i.e. on the video camera), but to align the entire head at the ideal angle. This enables us to establish genuine eye contact while the user's facial expressions and gestures remain natural and realistic.

We use our cutting-edge technology, developed in-house, to realise our vision of authentic video calls. the current stage of our development, our focus is on:

• Focusing the line of sight in real time
• 3D control and adjustment of the head to present the user at the ideal angle
• Authentic preservation and display of facial expressions and gestures

Simply create an account via this link, and you can instantly download our software for free. Our installation process is quite simple and intuitive, however, please ensure you meet our system requirements to ensure that the Casablanca software runs seamlessly on your computer.

Our entire team is working hard to make our video conferencing revolution available to the public as soon as possible. We can't wait to celebrate our launch with you in the third quarter of 2024!

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Not only is our product a revolution – our underlying technology is also completely new. We see our invention as a real game changer and have therefore applied for a patent. In addition, we see Casablanca and our technological development as an important piece of the puzzle in shaping Germany as an internationally competitive AI location. And the response confirms us: the state of Baden-Württemberg has already declared us AI Champion 2022 for our technological innovation.

Yes! You can use our solution with any tool. Whether it's Zoom, Teams or something else: once you have installed our software, simply select the "Casablanca Virtual Camera" instead of your system camera in your video conferencing software and off you go – regardless of your provider.

Absolutely not!

Casablanca's motto is "Authentic Video Calls". Our solution only works if the user is actually looking at the conference screen. If they look away, Casablanca will also detect this. This ensures the authenticity of the conversation – no artificial staring or an unavoidable gaze. Eye contact is established in the same way as it would be in an analogue conversation.

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In many cases having multiple screens does not pose a problem. However, we are constantly working on improving the performance of Casablanca software.

Casablanca makes it easy to have a real, live video chat. Most providers only use eye tracking, but Casablanca also uses head rotation to keep facial expressions real. A video conference with Casablanca.ai is like a personal conversation because it lets you see and recognise real facial expressions.

We are working continuously to minimize the system requirements for the Casablanca software. Currently, your system should meet at least the following requirements:

• Storage: At least 350 MB of free space on your hard drive.
• Operating System: macOS 13 or higher, Windows 10 or higher.
• Minimum Hardware Requirements:

• Windows: CPU: Intel Core i5 12th Generation (works better with GPU: AMD Radeon RX 5600m or Nvidia GTX 1650)
• Mac: Apple M1 chip or higher

For the best experience, we recommend the following hardware:

• Windows: CPU: Intel Core i7 12th Gen or AMD Ryzen 7 5000 series or better, GPU: Nvidia Geforce RTX30xx or better
• Mac: Apple M2 chip or higher

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Yes, Casablanca software runs on Apple Mac with M chips. Please note that Macs with Intel processors are not supported.

You must have already started the Casablanca software before using it as a camera source in your video conferencing tool. If our software is not running and you start a video conference anyway, a black screen will appear when you select the "Casablanca Virtual Camera" as the image source. You will also see this error message: "You have not yet started Casablanca".

Before you can install a new version of Casablanca, you must close the current Casablanca software. Once you have done this, you can install the latest version of Casablanca and experience authentic video calls.

The video output from Casablanca will be detected as a new camera source in your video conferencing tool. The camera source will then be displayed in your video conferencing tool as "Casablanca Virtual Camera". Make sure you start the Casablanca software before you start the video call.‍

If the Casablanca user interface does not start correctly on your Apple device, you probably did not properly activate the Casablanca virtual camera during installation. Follow the steps below to activate it after installation:

• Open the Casablanca application. You will now only see the "Terminal" window.
• Click on the Apple symbol at the top left of the screen.
• Now open your system settings.
• In the "System Preferences" window, open the "Security & Privacy" section.
• Click on the lock symbol to make changes to these settings and enter your password.
• Ensure that apps from the App Store and from identified developers are authorised (second option).
• Click on "Allow Casablanca Virtual Camera".
• Close this window and the Casablanca app.
• Now restart the Casablanca application and you are ready to use Casablanca.

Yes, when you start the latest version of Casablanca, you will be guided through an in-app tutorial that helps you navigate the software. Additionally, you can find tips and answers to your questions in our Knowledgebase.

Unfortunately, this is not yet possible, but we are already working on the feature and will soon integrate it into the software.

This problem can occur if you are using an Nvidia RTX 3050 / 3050 TI graphics card with outdated driver software. You can find the latest driver software here. (https://www.nvidia.com/Download/index.aspx?lang=en-us#)

Your impressions and feedback on what you think of the current version are very valuable to us. Please send them to us! All the details regarding feedback (in-app rating and feedback form) were communicated to you in the email in which you received the link to the latest software version. You are also welcome to send us an email with feedback and comments at any time to support@casablanca.ai.

You can send us an email with the screenshots and videos at any time to support@casablanca.ai.