Terms of Use for the Software “Casablanca”
Effective Date: July 6, 2024
§ 1 Scope
(1) The following General Terms and Conditions (GTC) apply to all contracts concluded via our website, www.casablanca.ai, between us,
Casablanca.AI GmbH
Habermehlstraße 15
75172 Pforzheim
Germany
Managing Directors: Carsten Kraus, Markus Vollmer
Commercial Register: HRB 737203
Registration court: Amtsgericht Mannheim
Tel: +49 7231 607 44 77
E-Mail: info@casablanca.ai
and you as our customer. These GTC apply regardless of whether you are a consumer, entrepreneur, or merchant.
(2) The version of the Terms of Use valid at the time of the contract conclusion is binding.
(3) If you have your own General Terms and Conditions (GTC), they shall not apply.
§ 2 Services
(1) We provide you with the software for paid use during the contract term. The functionality of the current version of the software is detailed in the product description on our website at www.casablanca.ai/product/.
(2) After the conclusion of the contract, you will receive the necessary access credentials to use the software as an executable program. The source code of the software is not part of the contract.
(3) During the contract term (§ 11), we provide the following supplementary services:
- (a) Support (§ 7)
- (b) Updates (§ 8)
(4) We reserve the right to outsource certain services to third parties. If necessary for fulfilling contractual obligations, these third parties may be given access to your documents, information, and data in compliance with data protection regulations. Information about subcontractors engaged by Casablanca is available upon request.
§ 3 Conclusion of the Contract
(1) The presentation of the software on our website is not a legally binding offer but an invitation for you to place an order.
(2) By entering your payment details and clicking the "Subscribe Now" button in the final step of the ordering process, you submit a legally binding order. A contract between you and us is concluded when we accept your order via email.
(3) The contract text, including details of the ordered items and these GTC along with the withdrawal policy, will be sent to you via email upon acceptance of your contract offer. The contract text will be stored by us in compliance with data protection regulations (§ 14) only for as long as is necessary to fulfill the contract.
(4) The language available for concluding the contract is exclusively German. Translations of these GTC into other languages are for informational purposes only. In case of discrepancies between language versions, the German text shall prevail.
§ 4 Right of Withdrawal
(1) If you are a consumer (a natural person who places the order for purposes not attributable to their commercial or independent professional activities), you have the right to withdraw from the contract under statutory provisions, as detailed in § 16.
(2) You do not have a right of withdrawal if you expressly consented at the time of contract conclusion that we may begin executing the contract before the end of the 14-day withdrawal period and simultaneously acknowledged that you lose your right of withdrawal once execution of the contract begins.
§ 5 Copyright and Usage Rights
(1) The software is protected by copyright. We grant you a non-exclusive, non-transferable right to use the software as intended during the contract term.
(2) Each individual user requires a separate license to lawfully use the software.
(3) The license is granted exclusively to the registered user and is tied to their personal use and device. It cannot be shared or transferred to third parties.
(4) You are not permitted to make the software available to third parties, either for free or for a fee. This prohibition includes sharing access credentials. You must take appropriate measures to prevent unauthorized access to the software.
(5) You are liable for any damages arising from copyright violations.
§ 6 System Requirements
You are responsible for meeting the technical and legal requirements to use the software. The current system requirements for the software are as follows:
- Storage Space: Minimum of 350 MB free hard drive space.
- Operating System: macOS 13 or later, Windows 10 or later.
- Minimum Hardware Requirements:
- Windows: Intel Core i5 12th Generation or AMD Radeon RX 5600m / Nvidia GTX 1650 graphics card.
- Mac: Apple M1 Chip or later.
Recommended Hardware for Optimal Performance:
- Windows: Intel Core i7 12th Gen or AMD Ryzen 7 5000 series or better, and Nvidia Geforce RTX30xx or better.
- Mac: Apple M2 Chip or later.
§ 7 Support
(1) You can submit inquiries to support@casablanca.ai for assistance with operational issues or questions about the software. Specific support from a particular employee cannot be guaranteed.
(2) Support inquiries will be addressed in a reasonable time frame, considering order of receipt and urgency. Resolution of the underlying issue within a specific timeframe cannot be guaranteed.
(3) We are not obliged to respond to inquiries that:
- (a) Clearly result from failure to meet the system requirements stated in the software documentation.
- (b) Relate to an outdated version of the software.
- (c) Concern third-party products or system disruptions unrelated to the software, such as antivirus or security software.
- (d) Involve support for third-party systems (software and hardware) for which we have not assumed contractual responsibility.
§ 8 Updates
(1) We provide updates necessary to maintain the functionality and security of the software and, where possible, additional updates. You are responsible for installing these updates.
(2) Updates continuously improve the software, adapting it to technical developments and user requirements. Changes to existing functions will be explained.
(3) Regular updates are recommended, as support (§ 7) is provided exclusively for the latest version of the software.
§ 9 Customer Responsibilities
(1) You are responsible for monitoring updates and ensuring your data is backed up.
(2) For support inquiries, you must provide all necessary information, documents, and data.
§ 10 Fees and Payment Terms
(1) All prices on our website are quoted exclusive of VAT.
(2) Fees for software use (§ 2(1)) and supplementary services (§ 2(3)) must be paid in advance, either monthly or annually, depending on the chosen plan.
(3) Accepted payment methods are limited to select credit cards.
§ 11 Contract Term and Termination
(1) The contract is concluded for an indefinite period and begins when access credentials are sent.
(2) You may terminate the contract with 14 days' notice before the end of the month via the contact form on www.casablanca.ai. We may terminate the contract with the same notice via email to the address you provided during registration.
(3) Both parties retain the right to extraordinary termination for good cause.
§ 12 Warranty
The warranty for software defects is governed by statutory provisions.
§ 13 Liability
(1) We are liable for intent and gross negligence under statutory provisions.
(2) In other cases, we are liable only for breach of essential contractual obligations, limited to foreseeable, typical damages, and up to one monthly fee per damage event.
(3) This limitation does not apply in cases of injury to life, body, or health.
§ 14 Data Protection
We comply with legal data protection regulations when processing your personal data, including state-of-the-art technical security measures (Article 32 GDPR) and employee confidentiality obligations (Article 28(3)(b) GDPR).
§ 15 Final Provisions
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer residing in another country, mandatory provisions of that country remain unaffected.
(2) If you are a merchant with a registered office in Germany, Pforzheim is the exclusive place of jurisdiction.
(3) Consumers may access the EU's online dispute resolution platform at http://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in such proceedings.
(4) If any provision is or becomes invalid, the remaining provisions remain effective. Both parties shall endeavor to replace invalid provisions with a mutually acceptable solution.
§ 16 Widerrufsbelehrung für Verbraucher
Widerrufsrecht
Sie haben das Recht, binnen vierzehn Tagen ab dem Tag des Vertragsschlusses ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Casablanca.AI GmbH, Kiehnlestr. 16, 75172 Pforzheim, Deutschland, info@casablanca.ai) mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das untenstehende Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.
Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.
Widerrufsfolgen
Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet.
Muster-Widerrufsformular
Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es an uns zurück.
To
Casablanca.AI GmbH
Habermehlstraße 15
75172 Pforzheim
Germany
E-Mail: info@casablanca.ai
Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Erwerb der folgenden Software (*)
Bestellt am (*)/erhalten am (*)
Name des/der Verbraucher(s)
Anschrift des/der Verbraucher(s)
Bankverbindung zwecks Kaufpreiserstattung
Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
Datum ____________________________
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